Warranty claims become archaeology
A customer walks in with a handset and no bill. Without serial-level records, proving when and where it was sold means digging through months of invoices.
Electronics & Mobile Retailers
Electronics retail software that tracks every serial number
Serials, warranties and margins that move weekly.
Every device you sell is a serial number with a warranty attached and a price that changed last week. VAP receives, stocks and sells each unit by serial, so a warranty claim or a return resolves in one lookup, and distributor price lists keep landed cost honest on products that reprice constantly.
What gets in the way
Where electronics & mobile retailers lose time and money
Landed cost drifts
Distributor prices move weekly and schemes change monthly. If cost is not captured at receipt, margin is a guess by the time you review it.
The last unit sells twice
Marketplace listings and the counter keep separate stock, so the final piece of a hot model gets sold on both — and one order gets cancelled.
What you get
Set up for electronics & mobile retailers
Serial-number inventory
Each device is received, stocked, transferred and sold by serial, so warranty lookups and returns resolve instantly.
Cost per unit
Cost is tracked per quant, so scheme pricing and weekly rate changes do not blur your real margin.
Distributor price lists
Supplier-specific item codes and price lists keep reordering a lookup rather than a phone call.
Counter billing
Barcode POS with every tender type, plus invoices, payments and credit notes with a full lifecycle.
Accessories & variants
Storage, colour and bundle options are variant options, each with its own SKU, stock and price.
Fail-closed GST
An item without a resolvable tax class will not silently sell at zero tax. GST reports come from the same records.
Multi-outlet stock
Stock, prices and permissions resolve per store, and transfers between them are recorded movements.
Online + counter
Your storefront and marketplace listings draw from the same stock, so nothing oversells.
In practice
What that looks like on a normal day
- 01
A warranty claim at the counter
Scan or type the serial. You get the invoice it went out on, the date, the branch and the customer — without opening a file.
- 02
A price drop from the distributor
Update the price list, and new receipts land at the new cost while existing stock keeps the cost it was received at. Margin stays honest.
- 03
Selling online without overselling
Your storefront lists live availability from the same stock the counter sells from, so a hot model cannot sell twice.
The apps behind it
InventoryOne stock position per outlet and warehousePoint of SaleTerminals per site, every tender in the same booksPurchasingPurchase orders to goods receipts, lot by lotInvoicingInvoices, payments, credit notes and outstandingTax & GSTFail-closed tax, multiple registrations per entityAccountingDouble-entry books, built as you tradeCatalogueVariants, modifiers and pack sizes, priced per channelContactsOne party, many roles
Online
Your website, on the same stock
Vritti builds the storefront and deploys it on Vritti Cloud, on your own domain. Connecting it to VAP is optional — but when it is connected, there is one catalogue and one inventory instead of two.
A storefront on live stock
Vritti builds and deploys your online store on Next.js and Payload CMS, reading catalogue, price and availability from VAP.
One customer record
The shopper online is the same party your staff see at the counter, so history and warranty sit together.
FAQ
Electronics & Mobile — Frequently asked questions
Can it track mobile phones by IMEI or serial number?
Yes. Serial-number tracking is built into the inventory model. Each device is received, held, transferred and sold against its own serial, so you can trace any individual unit from goods receipt to the invoice it left on.
How does it handle warranty claims?
Because every unit is sold against its serial, looking up a serial returns the invoice, date, branch and customer. There is no separate warranty register to keep in sync.
Does it keep distributor price lists?
Yes. Suppliers have their own item codes and price lists, so reordering matches the distributor’s catalogue and landed cost is captured at goods receipt rather than estimated later.
Will it stop items selling at zero GST by mistake?
Yes. Tax resolution is fail-closed — an item without a resolvable tax class will not sell at zero tax silently. This matters on thin-margin electronics where a tax error erases the margin entirely.
Can I sell the same stock online and in the shop?
Yes. Your storefront reads the same per-site stock as the counter, so the last unit of a model cannot be sold through two channels at once.
Get started
See it shaped like your business.
Tell us what you sell, how many outlets and registered firms you run and where you sell. We will walk you through a real system set up like yours — not a generic demo.